Who is NoFraud:
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction?
You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for processing.
I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.
Located in Houston TX, we ship within all continental U.S - excluding freight forwarders, P.O boxes, and inaccessible locations. Costs depend on the product size, weight and manufacturer combinations. Most items are delivered for free in Houston, to TX, and nationwide states.
Most orders are processed and shipped within 5 days for out of state customers and take 1-4 weeks for delivery.
For local Houston and surrounding cities, we usually deliver the same day or next day at the latest. For TX customers it takes 3-14 days depending on the order date. Orders processed here will take 5-7 business days to arrive. All orders require schedule appointment and most also require signature at the time of delivery.
We use UPS/FedEx for small parcel items, and nationwide freight carriers. In the local area, we deliver with our own trucks. All deliveries will have tracking number associated with them so you know when and where your product is. For out of state customers, the third-party carrier tracking link will have schedule link available once your order is in the final delivery terminal.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept all returns within 10 days of delivery with a fixed restocking fee of 20%. All damages/missing parts or related issues are covered under our warranty policy with a replacement, exchange or full refund with no cost and fee reflected to your end.
Please email or call us to submit your return request and reason. Once we approve the return, you wil l be provided with return instructions, we will arrange the return pickup with the carrier on your behalf and the carrier will schedule an appointment with you and pickup the item within 5-7 business days. The refund is generally issued once the item comes back to our warehouse.
Please refer to our financing page to find application links for different companies we're partnered with. Some of them require applications on their site and many of them can be chosen at checkout without leaving the site.