ASY Furniture return policy explained

If you need immediate assistance, please text or call 346-208-3246. Or email: info@asyfurniture.com 

10-DAYS RETURN POLICY

If you're not entirely satisfied with your order you can return it. You must notify us within 10-days of delivery or pickup of your order. After 10 days return window closes, we do not accept returns. 

  • Did you receive your order damaged? You can return it. We take full responsibility. We will pick up from your address at no cost to you and issue a full refund upon arrival at our warehouse. 
  • Don't like the product for any specific reason? You can return it. We will incur a 25% fixed restocking fee which would be deducted from your refund total. 
  • Ex: $450 purchase returned - we deduct $112.5 and refund $337.5.
  • Please note that the shipping charges from the original order are not able to be refunded once the services have been completed. 

To start the return process, please send an email to info@asyfurniture.com, text 346-208-3246, or call the store at 832-672-8117.

DAMAGE CLAIMS

In the unlikely event that you receive a product that's damaged in transit or defective, we're here to make it right. In most cases, we will send you a replacement part or issue a non-negotiable partial refund to honor our customer satisfaction guarantee. 

Once you locate all the issues with the product, please take a few photos or record a video and send it to info@asyfurniture.com or text 346-208-3246. Our team will assess the damage and work with you to determine a solution. 

OUR CONDITION

Please keep the original boxes at the time of delivery. Once you decide to return the item, please re-package it with the original boxes/materials. This will ensure a smooth return process by helping to prevent additional charges from the third-party carrier due to box dimension inaccuracy or damages that may occur in transit while on its way back to us. 

Please note we may charge up to 80-100%, if we determine that the returned item is materially/literally different than original, missing parts, misused or if we locate abuse on the product. 

 

RETURN PICKUP / DROP-OFF

Once we approve the return, we will provide you with instructions. We will arrange the return pickup with the carrier on your behalf. Generally, the return pickup will occur within 2-5 business days. We or the third-party carrier will pick up the items from the CURBSIDE of the address. An appointment will be required to arrange a date and time for pick up to ensure a smooth pickup attempt. 

If you prefer, you can return the items to the store location 7-days a week. 

IMPORTANT

It's the customer's responsibility to return the order in the original packaging, we expect all orders to be in pristine condition and with all contents complete. If we locate any use, damages, missing pieces, or abuse on the product, additional fees are applied as these would negatively impact the product(s) eligibility to be re-sold. 

After inspection, a full refund will be issued within 72 hours. Depending on the card issuer's policy, it may take up to 5 business days for the credit to appear on your bank account.

EXCEPTIONS

The in-store return policy is different than online. If  you have purchased at the store location, the 10-days return policy does not apply. No return is accepted for mattresses. Floor models are final sale and cannot be refunded or returned. If the return is shipped in a different box than the original packaging, the restocking fee may be up to 80%. 

EXCHANGES

We are happy to exchange items if your order has not been shipped yet. Exchanges for shipped products are not allowed and would fall under the 10-days return policy.