Questions Answered Below

Frequently asked questions about ASY Furniture. If you still have questions please contact us anytime.

Is ASY Furniture a legit company?

Since 2018, we provide furniture to local Houston, surrounding and US-wide states. From the beginning our main concern has always been the customer and laser-focus on their experience.

You can read our reviews on GoogleFacebook and Yelp - visit our Instagram profile, YoutubeTiktok and check our presence with business partners like Ashley, Modway to major platforms like Wayfair and Amazon and others.

Do you manufacture your own items?

Yes, we do. Please see our brand catalog here.

Where can I see more information about your company?

Please refer to our about us page.


How do I know that my order went through?

Upon the completion of your order, we will send you a confirmation email or text within 5-25 minutes of receiving your order. Once your order is confirmed we will process it for delivery/shipping.

How do I check the status of my order?

For any updates, we send you an email or text but to check your order anytime, please refer to the order confirmation page for which the link is provided to you via email or text after submitting your order.

I can't decide what to buy - what should I do?

It may get difficult try choosing among all these choices online or if you have questions still not answered. So, we're always available to assist you via call or live chat. Please contact us at 8326728117. We also highly recommend visiting the store to test and see items in store as it may help you make a more confident decision.

Can I make a change to my order?

Yes, if the order is not shipped, you may edit or cancel the order at no cost. Please contact us as soon as possible for us to make the edit for you. However, if the order is canceled or changed after the shipment is processed, the restocking fee will apply.

Are all of your products available online also available in the store?

Having close to 30,000 listings from different suppliers and manufacturers located in various parts of US, we do not store every single listing in our physical location. However, all items showing 'in-stock and ready to ship' are available to order for delivery to all continental U.S fulfilled from our location or manufacturer warehouse. If you have a specific product you're interested in, please contact us to check the showroom availability or offer similar models for reference.

Are your prices the same in-store and online?

Unless there is a special sale going on site-wide vs. store-wide, our pricing is consistent. If you notice a discrepancy please let ASY Furniture know. Please note floor-samples and certain items pricing may vary.

How do I know if the furniture I'm buying is the right fit? (color, shape, size)

It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Color tones may vary due to stock imagery lighting. Our product pages have all the information you need to make a confident purchase. If you have any questions that you don't see the answer for, our showroom agents are always available via call or live chat.

How can I get a discount?

If you haven't used it already, please use our code 'WELCOME' to get 10% off that's ideal for first time buyers. Enter this at checkout. Also, you may join our email list to know about our deals and product launches or check back with the site to stay updated.


Do you offer financing? How do I apply?

Yes. Please choose financing options at checkout like buy now pay later Klarna, Affirm or ShopPay or apply with Snap and others online. Please refer here for information.

How do I use Snap/Acima/Koalafi financing? I don't see the option at checkout.

We currently don't have the integration but no worries, the process is still easy. Just send us an email and we will create the financing order/agreement with you directly on Snap Finance portal and send you order confirmation separately.

Do you do lay-away or financing?

We have many lease-to-own, no interest or 12-month payment plans that you can take advantage of. Please refer to our financing page for further information.

On the other hand, we don't offer in-house financing/lay away purchases.

Will I be charged tax?

Local state and city taxes are collected from TX residents. Non-Texas customers will not be charged tax.

I'm hesitant to enter my card information online. Is it safe?

Your payment information is processed securely using the same encryption that most banks use. Furthermore, we do not store credit card details nor have access to your credit card information.

What payment methods do you accept?

We accept card payments from most major credit companies including Visa, MasterCard, American Express, Discover and PayPal.

What is NoFraud & Shop Protection?

Our platform's built-in and integrated third-party applications, offer us and our customer's the peace of mind to block any purchase with card information theft or unauthorized charges. Once your order is received our system runs a report on the transaction and lets us know whether to proceed or not with this purchase. For further information please refer to NoFraud page.

Do you process my payment automatically?

No, we manually process payments.

At the time of your order, you allow your bank/account to authorize us to charge the payment for the purchase amount. We accept payments only when the stock and transaction is confirmed. If we cancel the order before accepting your payment the charges showing in your account will fall typically in 2-5 business days.

When will I receive the refund?

Once the order is canceled - you will receive a refund notification and depending on your card issuer's policy the refund will reach your account in the next 3-4 business days.

For returns, a refund will be issued within 24-hours of receiving the merchandise in our warehouse. Please refer to our return/refund page for further details.

How do I make payments for financing?

Upon the completion of the financing agreement, the financing partners will provide you with details on how to make and track payments online. Please refer to our financing page for further information.

When is the first payment due for financing?

This will vary on the company you finance your purchase with. For instance, with Snap Finance you will start making payments within 7-days of your order's delivery (Houston) or when your shipment leaves our warehouses (Nationwide). Please don't worry as you will be able to see the payment dates or get a chance to ask before signing the agreement.


Do you ship all over U.S? How much?

Located in Houston TX, we ship to all continental U.S - excluding freight forwarders, P.O boxes, and inaccessible locations. Costs depend on the product size, weight and manufacturer combinations. Most items are delivered for FREE in Houston, to TX, and nationwide states.

Will you call me to schedule a delivery appointment?

If you're in Houston and surrounding area, we will reach out to you when your order is ready to be delivered and schedule a delivery appointment for a date and time frame that's best to your convenience.

If you're a nationwide customer, the third-party freight carrier (used for large items) will contact you to schedule a delivery appointment online once your order is in the final delivery terminal. For small items shipped via ups or fedex you will not be called.

How do I track my order?

Once the order is processed for shipment/delivery you will get a shipment notification via email or text. Please use the third-party carrier/our delivery truck link to know where your order is arriving. All orders require schedule appointment and LTL freight orders require an adult signature upon delivery. When your order arrives at the final terminal, you will be contacted to schedule a delivery appointment and choose a date/time window to your convenience.

Does delivery include set up and assembly too?

You can check the available delivery service levels of a product on the product page by entering your delivery zip code in 'Delivery Method' section (just by the product description). Unless stated otherwise, all orders are threshold delivery which includes the delivery to your house front-porch or apartment building entrance. This does not include carrying furniture upstairs or unpacking of items. For certain large items we offer FREE white glove delivery which includes assembly and trash removal.

I'm not going to be ready to accept delivery until a future date - can you hold my items?

For Houston TX, we hold floor-samples or brand new models for up to 45-days in our store. For nationwide orders we would ship the item closer to your preferred date and the carrier would hold the item for you until your scheduled delivery date.

How long will it take to get my order and what time? (I'm in Houston OR surrounding area)

By standard, most items are delivered the same day or next in Houston TX and surrounding areas including Katy, Rosenberg, Spring, Pasadena, Galleria, Downtown, Midtown, Cypress and in between.

Houston TX orders are typically scheduled to be delivered either between 1AM - 2PM or 2PM-6PM time window. The actual time frame will be provided when our dispatch calls you to schedule a date appointment.

IMPORTANT: Not all items are available for same day/next day delivery. Please refer to product-specific delivery time note that's available on the product page you're in (just above the add to cart button). Many items are delivered in 3 days and up to a month depending on the furniture detail and manufacturer address combination.

How long will it take to get my order? (Austin/Dallas/Surrounding & Continental US)

On average out-of-TX orders are delivered in 15-20 business days. After receiving your order, we will process and ship your order in 5-business days. The transit-time depends on the weight, size and warehouse address combination of the order. If your order is a small sized item (bed-in-a-box, nightstand, decor, mattress-in-a-box etc.) we use UPS and you will item delivered in 5-10 days at the latest. For large items like sectionals, storage beds, bedrooms and dining sets, the order may take up to 2-5 weeks also depending on the shipment method. Whiteglove deliveries take 3-5 weeks on average whereas shipments with 'expeditedeligibility take 1-2 weeks at the latest no matter the size of the item.

Will my items ship at the same time?

We generally ship your items at the same time with the same carrier. However, in some cases where one of your item is on backorder we can ship it when it becomes available on your approval.

What shipping carriers do you use?

We use UPS/FedEx for small parcel items, and nationwide freight carriers. In the local area, we deliver with our own trucks. All deliveries will have tracking number associated with them so you know when and where your product is. For out of state customers, the third-party carrier tracking link will have schedule link available once your order is in the final delivery terminal.

What happens if the item is on backorder?

We will inform you once the backorder date is available, and if you approve we will wait and ship your order when it becomes available. We will also try offer you a similar item that's ready to ship. If you don't like it, you will be able to cancel your order for a full refund.

Can I pick up my merchandise at the local store?

Yes you can perform in-store pickup for your order. Choose the pickup option at checkout and we will let you know via email or call when your order is ready for delivery.

What if the furniture I received is missing a piece or wrong?

Please contact us at info@asyfurniture.com and provide images of the parts missing per instruction paper or does not match your order.

What happens if the furniture I received is damaged?

If there are visible damages to your order's carton or packaging, please note it on the delivery receipt before the driver leaves. Please know that you have the right to inspect the packages if the package has openings, cuts or large holes. It's important that the damages are notated for carrier claim purposes. Thank you for your cooperation - we'll be here to make it right in a very case that your order arrives defective.

What if I have an issue before/after/during delivery?

Please contact us at info@asyfurniture.com or call the store at 8326728117.

What happens if the furniture doesn't fit or I don't like the size of it?

You may refuse the delivery but note that there will be a 20% restocking fee deducted from the order refund total.


What is your return policy?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept all online order returns within 10 days of delivery with a fixed restocking fee of 20%. The in-store policy only accepts returns/claims within 48-hours of delivery. All damages/missing parts or related issues are covered under our warranty policy with a replacement, exchange or full refund with no cost and fee reflected to your end.

How do I return my order?

Please email us to submit your return request and reason. Once we approve the return, you will be provided with return instructions, we will arrange the return pickup with the carrier on your behalf and the carrier will schedule an appointment with you and pickup the item within 5-7 business days. The refund is generally issued once the item comes back to our warehouse.

What if the item I received looks different than the image on the website?

We strive to ensure your item arrives the way you expect it to. Certain imagery, wood and upholstery material along with product visuals may seem different but these are not risks or performance affecting features to your furniture. If you have further questions or need assistance with assembly please contact us at info@asyfurniture.com