What is your return policy?
For online orders, we have a flexible return policy. You can return your order within 10 days of delivery with a restocking fee of 20%.
How do I return my order?
If you wish to return an item, please contact us via email and provide the reason for your return. We will review and approve your request, and then send you the necessary return instructions. We will handle the arrangement of pickup with the carrier on your behalf, ensuring that an appointment is scheduled for the pickup within 5-7 business days. Your refund will be processed once we have received the returned item at our warehouse.
What if the item I received looks different than the image on the website?
At ASY Furniture, we make every effort to ensure your furniture arrives exactly as expected. Please be aware that any variations in imagery, wood, upholstery material, or product visuals do not compromise the quality or performance of the item.