Questions Answered Below

Frequently asked questions about ASY Furniture. If you still have questions please contact us anytime.

Is ASY Furniture a legit company?

Since 2018, we have been supplying furniture to local Houston, the surrounding areas, and states across the US. From the very start, our utmost priority has always been our customers, and we have consistently focused on enhancing their experience.

You can read our reviews on GoogleFacebook and Yelp - visit our Instagram profile, YoutubeTiktok and check our presence on platforms like Amazon.

Do you manufacture your own items?

Yes, we do. Please see our brand catalog here.

Where can I see more information about your company?

Please refer to our about us page.


How do I know that my order went through?

Upon the completion of your order, a confirmation email or text will be sent to you within 5-25 minutes. Once confirmed, we will start processing your order for delivery or shipping.

How do I check the status of my order?

For any updates, we send you an email or text but to check your order anytime, please refer to the order confirmation page for which the link is provided to you via email or text after submitting your order.

I can't decide what to buy - what should I do?

Given the abundance of choices available online, customers may encounter difficulty in making a selection. Should you still have any unresolved queries, we are readily available to provide assistance through phone or live chat. Feel free to reach out to us at 3462083246. Furthermore, paying a visit to our store is highly recommended as it allows you to physically test and assess the items, thereby enabling you to make a more confident decision.

Can I make a change to my order?

In cases where the order has not been shipped, you are welcome to make edits or cancellations without incurring any costs. Kindly contact us promptly to facilitate the required modifications. Nevertheless, if the order has already been processed and shipped, please note that a restocking fee will be applicable for any cancellations or changes.

Are all of your products available online also available in the store?

With nearly 30,000 listings sourced from various suppliers and manufacturers located across different parts of the United States, we don't keep every single item at our physical location. Nevertheless, all 'in-stock and ready to ship' products are available for delivery throughout the continental U.S., fulfilled either from our premises or directly from the manufacturer warehouse. If you have a specific product in mind, feel free to contact us to inquire about its availability in our showroom or explore similar models for reference.

Are your prices the same in-store and online?

If there is no site-wide sale, our pricing remains consistent. If you find any inconsistency, please notify ASY Furniture. Please be aware that pricing may vary for floor-samples and certain items.

How do I know if the furniture I'm buying is the right fit? (color, shape, size)

Ensure that the furnishings fit in the desired rooms, as well as through doorways, stairways, elevators, and hallways. Please note that color tones may vary due to differences in lighting in stock imagery. Our product pages contain all the necessary information for you to make a confident purchase. If you have any unanswered questions, feel free to contact our showroom agents via call or live chat.

How can I get a discount?

To make your first purchase even better, make sure to use our code 'WELCOME' to enjoy a 10% discount. Simply apply it when checking out. Apart from that, subscribing to our email list will keep you updated on our latest deals and product launches. Alternatively, you can check back with our website for any updates.


Do you offer financing? How do I apply?

Certainly. At checkout, you'll have the option to choose from various financing methods, including Affirm, or ShopPay. Additionally, feel free to explore financing options through Snap and other online providers. For further details, please refer to this resource.

How do I use financing? I don't see the option at checkout.

We currently don't have the integration but no worries, the process is still easy. Just send us an email and we will create the financing order/agreement with you directly on Snap Finance portal and send you order confirmation separately.

Do you do lay-away or financing?

We offer various lease-to-own options including no interest plans and 12-month payment plans. Visit our financing page for more details.

However, we do not provide in-house financing or layaway options.

Will I be charged tax?

Local state and city taxes are applicable to TX residents, but non-Texas customers are exempted from tax.

I'm hesitant to enter my card information online. Is it safe?

We ensure the security of your payment information by employing the same level of encryption as major banks. Additionally, we do not retain credit card details or have any access to your credit card information.

What payment methods do you accept?

You can make secure card payments with popular credit companies including Visa, MasterCard, American Express, Discover, and PayPal.

What is Shop Protection?

Our platform's built-in and integrated third-party applications, offer us and our customer's the peace of mind to block any purchase with card information theft or unauthorized charges. Once your order is received our system runs a report on the transaction and lets us know whether to proceed or not with this purchase.

Do you process my payment automatically?

No, we process payments manually.

When you place an order, your bank/account will authorize us to charge the payment for the purchase amount. We only accept payments once the stock and transaction are confirmed. If we cancel your order before accepting your payment, the charges shown in your account will typically be refunded within 2-5 business days.

When will I receive the refund?

Once the order is canceled, a refund notification will be sent to you. The refund will be deposited into your account within 3-4 business days, in accordance with your card issuer's policy.

For returns, a refund will be issued within 24-hours of receiving the merchandise in our warehouse. Please refer to our return/refund page for further details.

How do I make payments for financing?

After finalizing the financing agreement, the financing partners will provide you with detailed instructions on how to easily make and track payments online. Further information can be found on our financing page.

When is the first payment due for financing?

Payment terms may differ based on the specific financing company you select. For instance, when partnering with Snap Finance, you can generally expect to commence making payments either within 7 days of receiving your order in Houston or once your shipment leaves our warehouses for nationwide delivery. Don't worry though, as you will have access to the payment dates and an opportunity to seek clarification prior to signing the agreement.


Do you ship all over U.S? How much?

Our store is located in Houston, TX. We ship to all continental U.S locations except for freight forwarders, P.O boxes, and inaccessible areas. Shipping costs are determined by the product's size, weight, and manufacturer combinations.

Will you call me to schedule a delivery appointment?

Once your order is ready for delivery, we will contact you if you are located in Houston or the surrounding area. We will then work together to schedule a delivery appointment that is convenient for you.

If you are a nationwide customer, the third-party freight carrier responsible for delivering large items will reach out to you to schedule a delivery appointment online once your order is at the final delivery terminal. However, if you have ordered small items that will be shipped via UPS or FedEx, you will not receive a phone call for scheduling.

How do I track my order?

After your order has been processed for shipment/delivery, you will receive a notification via email or text. Use the link provided by the third-party carrier/our delivery truck to track the whereabouts of your order. Please be aware that all orders require a scheduled appointment, and adult signature is mandatory for LTL freight orders upon delivery. When your order reaches the final terminal, you will be contacted to arrange a delivery appointment and choose a date/time window according to your convenience.

Does delivery include set up and assembly too?

Unless stated otherwise, all orders are threshold delivery which includes the delivery to your house front-porch or apartment building entrance. This does not include carrying furniture upstairs or unpacking of items. For certain large items we offer FREE white glove delivery which includes assembly and trash removal.

I'm not going to be ready to accept delivery until a future date - can you hold my items?

Our store policy in Houston, TX is to hold floor-samples or brand new models for up to 45 days. For nationwide orders, we will ship the item closer to your preferred date, and the carrier will hold it until your scheduled delivery date.

How long will it take to get my order and what time? (I'm in Houston OR surrounding area)

By standard, most items are delivered the same day or next in Houston TX and surrounding areas including Katy, Rosenberg, Spring, Pasadena, Galleria, Downtown, Midtown, Cypress and in between.

Houston TX orders are typically scheduled to be delivered either between 1AM - 2PM or 2PM-6PM time window. The actual time frame will be provided when our dispatch calls you to schedule a date appointment.

IMPORTANT: Not all items are available for same day/next day delivery. Please refer to product-specific delivery time note that's available on the product page you're in (just above the add to cart button). Many items are delivered in 3 days and up to a month depending on the furniture detail and manufacturer address combination.

How long will it take to get my order? (Austin/Dallas/Surrounding & Continental US)

On average out-of-TX orders are delivered in 3-weeks. After receiving your order, we will process and ship your order in 5-business days. The transit-time depends on the weight, size and warehouse address combination of the order. If your order is a small sized item (bed-in-a-box, nightstand, decor, mattress-in-a-box etc.) we use UPS and you will item delivered in 5-10 days at the latest. For large items like sectionals, storage beds, bedrooms and dining sets, the order may take up to 2-5 weeks also depending on the shipment method. White glove deliveries take 3-5 weeks on average whereas shipments with 'expeditedeligibility take 1-2 weeks at the latest no matter the size of the item.

Will my items ship at the same time?

We generally ship your items at the same time with the same carrier. However, in some cases where one of your item is on backorder we can ship it when it becomes available on your approval.

What shipping carriers do you use?

We use UPS/FedEx for small parcel items, and nationwide freight carriers. In the local area, we deliver with our own trucks. All deliveries will have tracking number associated with them so you know when and where your product is. For out of state customers, the third-party carrier tracking link will have schedule link available once your order is in the final delivery terminal.

What happens if the item is on backorder?

As soon as the backorder date is determined, we will notify you. If you give your approval, we will wait and ship your order once it's available. Additionally, we can offer you a similar item that is ready to be shipped. In case you are not satisfied with the alternative, you have the option to cancel your order and receive a full refund.

Can I pick up my merchandise at the local store?

Customers have the option to select in-store pickup for their orders. Simply choose the pickup option during checkout. We will then notify you via email or phone call once your order is ready for delivery.

What if the furniture I received is missing a piece or wrong?

For any inquiries or concerns, feel free to reach out to us via email at info@asyfurniture.com. Additionally, ensure that you include images of the missing parts or any components that do not match your order as indicated in the instruction paper.

What happens if the furniture I received is damaged?

If any visible damage is found on the carton or packaging of your order, kindly make a note of it on the delivery receipt before the driver departs. Please note that you have the right to inspect the packages if they show signs of being opened, cut, or have large holes. It is essential to document any damages for carrier claim purposes. We appreciate your cooperation and assure you that we will rectify any defects in your order promptly.

What if I have an issue before/after/during delivery?

Please contact us at info@asyfurniture.com or call the store at 3462083246.

What happens if the furniture doesn't fit or I don't like the size of it?

You may refuse the delivery but note that there will be a 20% restocking fee deducted from the order refund total.


What is your return policy?

For online orders, we have a flexible return policy. You can return your order within 10 days of delivery with a restocking fee of 20%.

How do I return my order?

If you wish to return an item, please contact us via email and provide the reason for your return. We will review and approve your request, and then send you the necessary return instructions. We will handle the arrangement of pickup with the carrier on your behalf, ensuring that an appointment is scheduled for the pickup within 5-7 business days. Your refund will be processed once we have received the returned item at our warehouse.

What if the item I received looks different than the image on the website?

At ASY Furniture, we make every effort to ensure your furniture arrives exactly as expected. Please be aware that any variations in imagery, wood, upholstery material, or product visuals do not compromise the quality or performance of the item.