Located in Houston TX, we ship within all continental U.S - excluding freight forwarders, P.O boxes, and inaccessible locations. Costs depend on the product size, weight and manufacturer combinations. Most items are delivered for free in Houston, to TX, and nationwide states.
Most orders are processed and shipped within 5 days for out of state customers and take 1-5 weeks for delivery. The gap is due to the different carriers we use for items that are various in size and weight along with delivery service levels for each product.
For local Houston and surrounding cities, we usually deliver the same day or next day at the latest. For TX customers it takes 3-14 days depending on the order date. Orders processed here will take 5-7 business days to arrive. All orders require schedule appointment and most also require signature at the time of delivery.
We use UPS/FedEx for small parcel items, and nationwide freight carriers. In the local area, we deliver with our own trucks. All deliveries will have tracking number associated with them so you know when and where your product is. For out of state customers, the third-party carrier tracking link will have schedule link available once your order is in the final delivery terminal.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept all returns within 10 days of delivery with a fixed restocking fee of 20%. All damages/missing parts or related issues are covered under our warranty policy with a replacement, exchange or full refund with no cost and fee reflected to your end.
Please email or call us to submit your return request and reason. Once we approve the return, you wil l be provided with return instructions, we will arrange the return pickup with the carrier on your behalf and the carrier will schedule an appointment with you and pickup the item within 5-7 business days. The refund is generally issued once the item comes back to our warehouse.