Sundown Adjustable Sofa Futon

If you need immediate assistance, please text or call 346-208-3246. 

RETURN:

If you're not entirely satisfied with your order you can return it. You must notify us within 48 hours of delivery or pickup of your order. After a 48-hours return window, we WILL NOT accept returns.

 If you want to return it due to damage, a missing piece, or an incorrectly delivered item we will accept FREE return and FULL refund. If you want to return due to size, color, comfort level, or assembly difficulty, etc., we will still accept returns but we will apply up to a 20% restocking fee and additional possible handling or return costs which will be deducted from your order's refund total.

It's the customer's responsibility to return the order in the original packaging, we expect all orders to be in pristine condition. If we locate any use, damages, missing pieces, or abuse on the product, additional fees are applied as we can't sell these items as brand new. 

After inspection, a full refund will be issued within 72 hours. Depending on the card issuer's policy, it may take up to 5 business days for the credit to appear on your bank account.

No return is accepted for mattresses. Floor models are final sale and cannot be refunded or returned. 

DAMAGES:

In the unlikely event that you receive a product that's damaged in transit or defective, we will be happy to provide you the replacement or in some cases repair.

If you notice the damage after the delivery, please take a few photos or record a video and send it to info@asyfurniture.com. Our team will assess the damage and work with you to determine a solution.

EXCHANGES:

We are happy to exchange items if your order has not been shipped yet. Exchanges for shipped products are not allowed and would fall under the 48-hours return policy.