Returns must be requested within 10 days of delivery. In-store purchases can only be returned within 48 hours. A 20% restocking fee is charged to offset losses from reconsignment and merchandise deterioration. Please refer to returns page for details.

Learn about our available furniture payment options here. We work with Klarna, Affirm, ShopPay, and Snap Finance. We offer both interest-free and interest accruing installment plans available to select at checkout.

We offer a full refund, replacement, or exchange for any carrier or manufacturer-related damages reported within 10 days of delivery. For issues arising after this period, claims will be handled according to the manufacturer's warranty policy.

Defective Merchandise: There are no returns or exchanges on new merchandise in good condition. There are no returns or exchanges on "Close Outs". Crown Mark must be notified the day of receipt of merchandise or the next business day when there are any shortages or damages. Defective returns must be in original packaging. Crown Mark will send the parts to repair any defective goods either by UPS or with the next order. Please note that spare parts with glass, marble, ceramic, mirrors, and some oversized pieces can not be sent by UPS. Requests for spare parts must be placed no later 90 days after shipment. Crown Mark does not offer a warranty to the consumer. Any warranty offered is based solely at the discretion and is the responsibility of the retailer from whom the product is purchased. Please be advised that Crown Mark's furniture is for household use only, and is not intended for commercial use. Please note that various lighting and computer screen settings can impact online image appearances versus in-person products.