You have a 10-day window to request a return for your order, starting from the day of delivery or pickup. If your purchase was made in-store, you can return it within 48 hours of receiving or picking up the order. After this period, no returns will be accepted. To initiate a return, contact us via email at info@asyfurniture.com or use our self-service link.

Returns for transit damage and manufacturer defects are covered by our warranty policy and will be accepted at no extra cost. We require photos for damages. You can opt for a full refund after the carrier returns the item, or we can provide a free replacement or exchange. Alternatively you may keep the item as is with a partial refund. Shipping costs are non-refundable. 

If you're returning your order for reasons like color, size, comfort, or assembly, please be aware that a 20% restocking fee will be deducted from your refund. If your order was financed through one of our lease-to-own companies, the restocking fee must be paid in advance with a credit or debit card before the return pickup. 

Exceptions - We do not accept returns for mattresses, floor samples, bedding items, closeout sale and open box/outlet items. We also don't accept used furniture, items with missing parts, spills and visible misuse. We take full responsibility for in-transit and manufacturer defects.

Merchandise Recovery - If your return request is approved, we will arrange a pickup with our freight carrier who will be reaching out to you for appointment and perform the pickup on the scheduled date. Please ensure the product remains in the condition it was received with all parts intact. For orders delivered by small parcel carriers, please drop off the merchandise to your local Ground office with the pre-paid label attached to the box.