You have a 10-day window to request a return for your order, starting from the day of delivery or pickup. If your purchase was made in-store, you can return it within 48 hours of receiving or picking up the order. After this period, no returns will be accepted. To initiate a return, contact us via email at info@asyfurniture.com or use our self-service link.
Claims & Replacements
Returns for transit damage and manufacturer defects are covered by our warranty policy and will be accepted at no extra cost. Please note we require photos for damages and they should be emailed to info@asyfurniture.com with your order number included in subject line. Once reviewed and approved, you may opt for a return to receive a full refund. Shipping costs are non-refundable.
Alternatively, if eligible, you may choose to get a partial or full replacement of the merchandise at no cost to your end.
Your refund will be reduced by 20% if you return an order for reasons including, but not limited to, dissatisfaction with the color, size, or comfort of the product, delivery service, missing an appointment, rejection of the item unless it shows damages on the external packaging, or complications with furniture assembly. This deduction is to cover the expenses we face due to the decreased condition of the product and the financial impact on our margins.
If your order was financed through one of our lease-to-own companies, the restocking fee must be paid in advance with a credit or debit card before the return pickup.
Exceptions - We do not accept returns for mattresses, floor samples, bedding items, closeout sale and open box/outlet items. We also don't accept used furniture, items with missing parts, spills and visible misuse. We take full responsibility for in-transit and manufacturer defects.
Merchandise Recovery - If your return request is approved, we will arrange a pickup with our freight carrier who will be reaching out to you for appointment and perform the pickup on the scheduled date. Please ensure the product remains in the condition it was received with all parts intact. For orders delivered by small parcel carriers, please drop off the merchandise to your local Ground office with the pre-paid label attached to the box.
